Your airline will help you
What should you do if your flight is delayed or cancelled, or you are not transported for any other reason?
Your airline is legally obliged to inform you of your rights regarding irregularities with your flight and tell you where and how you can submit a complaint.
You can also obtain more information from the Federal Office of Civil Aviation (FOCA) and the European Commission, Directorate-General for Mobility and Transport.
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Flight information
+41 900 300 313 (landline CHF 0.99/min.)
+41 43 816 22 11 (from abroad)
European Commission, Directorate-General for Mobility and Transport
Monday to Friday, 9 a.m. to 6.30 p.m. CET
From the EU: 00800 67 891 011 (free of charge)
From Switzerland and countries outside the EU: +32 2 299 11 11 (at the usual rate)